How can we help you?
Frequently Asked Questions
Top Questions
Booking information
Is it safe to book a ticket online?
Can I book connecting flights?
I had almost finished the booking when I received the message "Session Expired". What does it mean?
What should I do if two passengers within one reservation have the same name (e.g. father and son)?
Which transactions are charged with the Call Centre Transaction Fee?
What should I do if my credit card was rejected?
What forms of payment does Wizz Air accept?
When do I have to transfer the money if I pay by bank transfer?
How do I know if Wizz Air received my bank transfer payment?
I booked a flight and the amount debited from my credit card is incorrect. What shall I do?
I booked yesterday but the fares are cheaper today. How can I claim the difference?
I have entered wrong details of my travel documents during online check-in. What shall I do ?
I checked in for my outbound flight, but I can not check in for the return, why ?
Do I have to print the confirmation e-mail or my travel plan and present it during check-in?
I did not have to provide travel document details during my online check-in. Why?
I tried to check in online but couldn't. What shall I do?
Do I always have to pay for airport check-in?
I booked an extra seat for my musical instrument. Can I check in online?
Does my small child need to be checked in?
How do I check in my baggage at the airport if I already checked in online?
Can I make changes to my reservation or purchase services after I checked in online?
Travel information
How can I be sure that my cabin baggage will be carried in the cabin?
What shall I do if my bag goes to hold and I have my food in it?
Can I get a refund on my unused checked baggage fee?
I already have a reservation. How do I buy additional items of baggage?
Is checked-in baggage included in the price of my flight?
Can I carry liquid in my cabin bag?
How can I carry my medication?
Can I carry my pet on Wizz Air flights?
How can I carry fragile items such as kitchenware or items of an unusual shape or size?
What should I do if my baggage has been damaged during the journey?
What should I do if my baggage is lost?
I left my belongings on board. Who should I contact?
Can I carry a small handbag or my laptop bag as well as my carry on bag?
Can I bring my valuables onboard?
What if I have a smaller bag? Can it take my backpack on board?
Can I take a small bag with me in the cabin if I check-in my hand luggage?
If I have only a hand luggage and I checked-in online, do I still have to go to the check-in desk?
Can I still carry a coat, towel or blanket into the cabin?
What happens if my carry-on bag (40 x 30 x 20 cm) doesn't fit in the sizer?
Is it allowed to bring a woman’s bag instead of a backpack?
How do I purchase baggage online?
Can I bring an additional carry on bag if I am traveling with infant?
What if WIZZ Priority is sold out?
Where should the carry-on bag (max 40 x 30 x 20 cm) be placed on board?
How many pieces of baggage can I check in?
Can I take my ski/snowboard equipment with me?
Can I bring both ski and snowboard equipment with me?
Can I bring my ski/snowboard equipment without a package?
What happens if my ski/snowboard equipment is damaged after the flight?
Can I add ski/snowboard equipment after my booking is done?
What kind of sport equipment can I take with me?
Am I able to take not only my ski, but also my helmet, boots, etc.?
Can I bring my avalanche backpack with me?
Is it guaranteed that I will be able to take my sport equipment with me?”
What are the maximum dimensions of the object I can carry with me buying extra seat?
How can I receive special assistance?
Can I use my own wheelchair to get to the aircraft?
Can I use my own oxygen device during the flight?
I am asthmatic. Can I carry my inhaler with me?
Does my heart condition prevent me from traveling?
Does my illness prevent me from travelling?
I am diabetic. Can I take insulin on board?
I am blind. Can I take my dog with me?
Prices & discounts
WIZZ Memberships
WHERE CAN I FLY WITH ALL YOU CAN FLY?
WHAT IS INCLUDED IN THE MEMBERSHIP IN TERMS OF BAGGAGE?
WHEN CAN I START MY MEMBERSHIP?
I REGISTERED WITH THE INTRODUCTORY PRICE; WILL I BE CHARGED THE SAME NEXT YEAR?
HOW DO I BOOK WITH MY ALL YOU CAN FLY MEMBERSHIP?
CAN I BOOK TWO SINGLE TRIPS INSTEAD OF A ROUNDTRIP?
CAN I MODIFY MY BOOKED FLIGHTS?
I CANNOT FLY/MISSED MY FLIGHT, WHAT CAN I DO?
WHAT HAPPENS IF MY FIRST FLIGHT IS CANCELLED?
CAN I BOOK MORE FLIGHTS PER DAY?
HOW MANY ALL YOU CAN FLY MEMBERSHIPS ARE AVAILABLE?
HOW CAN I BOOK FLIGHTS WITH ALL YOU CAN FLY?
WHAT IF WIZZ AIR DOES NOT FLY FROM/TO MY AIRPORT OF PREFERENCE ANYMORE?
DOES ALL YOU CAN FLY GUARANTEE THAT I CAN BOOK FLIGHTS WITHOUT LIMITATION?
What benefits do I get with WIZZ MultiPass?
How do I get my WIZZ MultiPass?
What type of plans are available?
If I choose a plan with a luggage, will it be added to all of my flights?
Can I add luggage/seat/ service to my booked flight?
When can I start my subscription plan?
How do I book with WIZZ MultiPass?
Can I book a connecting flight e.g. MIX & MATCH with my WIZZ MultiPass?
Can I book two single trips instead of a round trip?
Can I modify my flights booked with WIZZ MultiPass?
Can I change the composition of my plan?
My flight is delayed more than 5-hours, can I change the flight?
My flight is delayed more than 5-hours, can I ask for a refund?
My flight is cancelled can I rebook with my tokens?
My flight is cancelled can I ask for a refund?
I have problems with my rebooking process/refund, what should I do?
Can I transfer my WIZZ MultiPass to someone else?
Will the price of my subscription change through the 12-month period?
I have not used my flight in the given month, can I have a refund/ move it to the next month?
What taxes and fees are included in the monthly payment?
Can I modify my registered credit card?
What happens if my payment is not successful?
What happens if my payment is overdue?
Can I cancel my subscription plan?
Where can I fly with WIZZ MultiPass?
How do I pay for my WIZZ MultiPass?
AFTER THE MANDATORY SUBSCRIPTION PERIOD, WILL MY SUBSCRIPTION PLAN AUTOMATICALLY RENEW?
Will I be notified that the Subscription Period is coming to the end?
I have a 6-months subscription, can I change the plan to the 12-month one?
I have a 6-months subscription, can I use it until it expires
I have a 6-months subscription, is it going to continue with the same specifications?
Can I change between subscription plans, e.g. from the Polish plan to the Albanian plan?
I am not interested in the existing plans, will be there further markets available?
WIZZ Services
WHAT FORMS OF PAYMENT CAN BE USED?
WHAT IS THE LATEST TIME CHECK-IN HAS TO BE COMPLETED ONLINE?
CAN I CHECK-IN WITHOUT FINALISING ALL NAMES?
IF I SELECTED PLUS FARE AND ADDED A FLEXIBLE TRAVEL PARTNER, CAN I STILL USE THE AIRPORT CHECK-IN?
CAN I CORRECT THE NAMES ONCE THEY ARE COMPLETED?
CAN I MAKE A RESERVATION WITHOUT FILLING IN ANY NAMES?
CAN I ADD A FLEXIBLE TRAVEL PARTNER AFTER CREATING THE BOOKING?
I SELECTED THE FLEXIBLE TRAVEL PARTNER SERVICE AND I CAN NOT SELECT AIRPORT CHECK-IN. WHY ?
IS THIS SERVICE AVAILABLE TO ALL BOOKINGS?
WHAT HAPPENS IF NOT ALL NAMES OF THE PASSENGERS ARE PROVIDED UNTIL CHECK-IN?
Can I combine my Café & Boutique Voucher with other payment methods?
Can I use my Café & Boutique Voucher on a different flights?
Are there any fees associated with Café & Boutique Voucher?
Can I make a purchase in a different currency using Café & Boutique Voucher?
How do I use my Café & Boutique Voucher?
How do I contact customer support about my Café & Boutique Voucher?
Can I select my baggage and check-in preferences via the app?
Can I change my reservation via the app?
What are the features of the app?
What languages are available in the app and how to change the language?
How can I become a WIZZ Discount Club member?
Can I add services via this app?
Can I use this app on my mobile?
I forgot my password. Can I reset it with the app?
What payment option are available in the app?
Can I add services or baggage to an existing booking via this app?
Partner services Terms & Conditions
What is an additional service?
I have changed my flight recently, have my additional services changed automatically as well?
I have booked travel insurance and I want to cancel my reservation. How can I do this?
I've booked an additional service, can I receive an invoice for this?
I want to cancel my reservation, is it possible to get a refund for the additional services booked?
I have reserved an additional services, but it was nor provided to me. Can I request a refund?
How can I get credit in my WIZZ Account after a reservation on Booking.com?
I have a complaint relating to additional services. What should I do?
Can I exchange my tickets for a different date or show?
What happens if an event for which I purchased tickets is cancelled?
What happens if an event I purchased tickets for is postponed?
How can I view the tickets I have purchased?
Can I add more tickets to my existing order?
I didn't receive my Coras confirmation email. What should I do?
I deleted my Coras confirmation email by mistake. What should I do?
I have received a confirmation email but there is no voucher attached or it will not download?
What is the difference between Stalls, Circle and Balcony etc.?
Which seating area is considered the best?
What is the relation between the price of the ticket and the seating area?
What is a 'restricted view' seat?
Can I record or take photos of the show?
What time should I arrive at the venue for the show?
Where can I find event information (eg. Start time, duration etc.)?
Is there a limit on the number of tickets I can buy for a show?
Is there a dress code for theatre?
Are tickets for home or away supporters?
Can I record or take photos inside any venue?
What time should I arrive at the match?
Where can I find all information about my match (eg. Start time, duration etc.)?
Is there a limit on the number of tickets I can buy for a match?
What are the venue’s regulations and code of conduct?
How do I know what is included or excluded from my purchase?
Can I record or take photos at any attraction or museum?
How will I receive my tickets?
What information should I take with me to enter the match?
The tickets are booked under my name. Can I change the name of the person attending the match?
I’ve booked a time slot, what time should I arrive?
Are my tickets only valid for the time slot chosen?
What information should I take with me to enter the attraction?
The tickets are booked under my name. Can I change the name of the lead traveller?
Does the venue have wheelchair access?
Do all venues have wheelchair access or provide special assistance?
Do all attractions have wheelchair access or provide special assistance?
Are there any age restrictions to the shows?
Are the shows suitable for children?
Are there any child or student discounts?
Are there any age restrictions to any matches?
Are the matches suitable for children?
Are there any age restrictions to any tour and attraction?
Are the tours and attractions suitable for children?
Can I make changes to my booking?
What happens if a match for which I purchased tickets is cancelled?
What happens if a match I purchased tickets for is postponed or date / time is changed?
What happens if an attraction for which I purchased tickets is cancelled?
What happens if an attraction I purchased tickets for is postponed?
Why am I receiving WIZZ Shop&Fly emails after booking with WIZZ?
Is WIZZ Shop&Fly available in all markets?
How is my data managed when on WIZZ Shop&Fly?
Why is the pricing different on WIZZ Shop&Fly vs the retailer website?
Where will my purchases be delivered?
Can I opt out of future curation emails?
Are the prices I see on WIZZ Shop&Fly more expensive than shopping at the retailer itself?